James A. Gegenheimer, MCP

Address and Phone Number available upon serious request
Online Résumé: http://jag.qwebinc.com
EMail: jgegenheimer@qwebinc.com

Objective

A position utilizing Mr. Gegenheimer's experience in network analysis, information technology and customer support with a company that will provide a challenging, vital work environment and opportunities to expand his knowledge.

Hardware/Software Experience

Professional Experience

• Performed IBSR (Information Technology Standards & Requirements) Project for the Army National Guard
• Collected, validated & documented information to help establish a validated IT Performance-based Services Baseline to justify POM funding requests (areas included: Telecommunications, Visual Information, Information Services, Information Assurance, Automation and DTTP)
• Received training in the Army’s IT Metrics Program, IT function MDEPs (budget codes), Army Regulation 25-1 (Information Management) and other information related to the project
• Conducted on-site visits to 15 ARNG commands/states
• Assisted in coordinating and provided telephone support fro follow-up on-line survey to cover the other 39 ARNG commands/states

• Provide server/network analysis and support - escalate when necessary
• Map and maintain server room environment
• Monitor and troubleshoot MailSweeper and TFS
• Perform required email migrations
• Create and maintain software backups and licensing information database
• Provide End User support
• Create tape backups
• Perform weekly log deletions
• Execute nightly AIM (Attorney Information Manager) database backup & indexing
• Developed chart of database mapping as prep for conversion to MS Windows XP

• Answered telephone calls and provided assistance for the Local Systems Help Desk
• Analyzed user problems and submitted tickets via Remedy database to appropriate department
• Reset Passwords, and provided support for simple software questions
• Assisted other Help Desk departments in processing problems and requests
• Transferred calls to specialists when necessary
• Documented support calls & maintained a call log

• Trained to answer telephone calls to the Mornet Help desk
• Trained to assisted customers with Desktop Originator, and Desktop Underwriter

• Provided coverage for absentee secretaries: maintained calendars, arranged meetings, answered phones, ordered equipment, made travel & hotel arrangements, prepared reports
• Installed and removed software and network services
• Provided support for software and network services
• Handled special projects for ASE: evaluated customer service questionnaire responses, prepared reports

• Calculated estimated and actual taxes, along with the difference, for Choice Hotels Intl
• Performed clerical and office administrative duties utilizing extensive PC software
• Performed reception duties in offices containing multi-line phone systems

• Develop and update resource charts of international companies and individuals utilizing various MS Office programs
• Utilize Internet, hardcopy, and interviews to research and locate merchandise
• Purchase, and deliver ordered items

• Ensured timely and accurate pick-up and delivery of parcels, to and from clients; primarily, but not exclusively within, the Washington/Metropolitan area; ordered equipment; made travel & hotel arrangements; prepared reports
• Kept detailed manifests of cargo to maintain a high level of quality control
• Maintained radio and other equipment, and became proficient in radio code

• Continued Imaging Technician Duties; insured crew maintained high production and quality standards; assisted Technicians with troubleshooting; assigned tasks to individuals; insured projects were completed on time and to client's satisfaction

Imaging Technician

• Maintained and repaired scanning equipment; completed and updated daily logs for each project; corrected and recorded any scanning errors that occurred due to paper, software or minor hardware problems
• Input contract specified parameters for documents; recorded and optically scanned documents to networks and zip drives
• Indexed, and performed quality control on, scanned documents; executed enhancement procedures and CD burning; maintained production and quality control of scanned material; and rescanned documents as necessary
• Worked on-site, including hostile sites, dealing directly with the clients and lawyers involved with the projects. Due to the confidential nature of this business I have signed and upheld confidentiality and secrecy agreements for various projects code

Skills

• Creative problem solver
• Excellent organizational skills
• Superior multi-tasking abilities
• Exceptional interpersonal /communication skills

Security Clearance

• Inactive NACI Security clearance for the Department of Justice: Last active 1997

Education/Certifications

• MCP (Windows 2000 Professional)
• Attended classes in preparation for obtaining Category 5 Cabling Certification, MCSE, MCSA, CCNA and CCDA
• NETTTS - Baltimore, MD - February 1994 to June 1994 - Graduated from New England Tractor-Trailer Training School (NETTTS) – includes: tractor-trailer operation (including vehicle inspection), pulling multiple trailer combinations, hazardous material transportation and tanker trailers
• Montgomery College - Rockville, MD - March 1993 to May 1993 - Completed Montgomery County Food Service Management course; received Food Service Manager Certificate

Volunteer Experience

• 6 years with KatsuCon - Head of convention security
• 6 years with Angel One preparing and presenting Live Action Role Playing Adventures
• 14 years with FanTek as a staff volunteer at FanTek Conventions for Registration and Security